Shipping policy
Shipping Policy
Thank you for shopping with Tengoku. This Shipping Policy outlines how orders are processed and delivered.
Order Processing
All orders are processed within up to 5 business days after the order is placed.
Once your order has been dispatched, you may receive shipping confirmation and tracking details, depending on the courier service used.
Orders are not processed or shipped on weekends or public holidays.
Delivery Time
Delivery times begin after the order has been dispatched and may vary depending on your location.
Typical delivery estimates are:
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Metro cities: 5–7 business days
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Other locations: Up to 10 business days
Please note that these are estimated delivery times and may vary depending on courier operations or other unforeseen circumstances.
Shipping Charges
Any applicable shipping charges will be calculated and displayed at checkout before completing your purchase.
Delays
While we strive to deliver orders within the estimated timeframes, Tengoku is not responsible for delays caused by courier services, weather conditions, or other factors beyond our control.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete address is provided, delivery delays may occur and additional shipping charges may apply.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photographic proof of the damage so we can review the issue and arrange a replacement if applicable.
Contact Us
For any questions related to shipping or your order, please contact us at: